Terms and Conditions

Triple Point Tutors prides itself on the excellent relationships developed with its clients over many years based on mutual respect and understanding. This is the reason why so many clients return to us the following academic year for further tuition. The shared understanding is developed on the points below.

Registration Clients are required to provide adequate contact details. This will enable me to communicate with you effectively and will ask you to provide me with your postal address, e-mail, landline and mobile numbers. I will only use these to contact you with regard to tuition and I never pass them on to someone else unless you request for me to do so.

Lessons – are usually timetabled for a specific day of the week, at a specific time to be repeated for as long as needed, usually during term time. Lessons are usually an hour long, but this is not fixed and many A-level students prefer two hour tutorials. Parents and guardian should indicate how long they would like tuition to continue.

Payment - Students' lessons are to be booked in advance. Parents are invoiced prior to the tutorial and payment is due with 7 days of the tutoring session. BACS is preferred although cash is accepted. Most payments are made just before, or just after the tutorial. Block booking of tutorials is possible and may attract a discount. Some parents prefer to pay a month in advance.

Cancellation Policy – Tutor and tutee should endeavour to make the regular tutorial sessions and maintain a high level of commitment. On some occasions it might not be possible for either tutor or tutee to be able to attend their regular tutorial and they should notify each other of this fact at the earliest opportunity. Both tutor and tutee should endeavour to re-arrange the session rather than cancel. Keeping cancellations to an absolute minimum helps maintain the excellent relationships formed and prevent other clients missing out on those time-slots.

Cancellation of tutorials

Its entirely understandable that tutorials may need to be postponed or cancelled, often at short notice. Both tutor and tutee should give as much notice as possible if tutorial times and dates are not possible.

Time Keeping – Keep to time allows tutees to maintain their schedules and the tutor to maintain theirs. The tutor may have further tutorial sessions that day and parents and tutees will have plans too. The tutor will arrive for the lesson on time (if at the students home) with some allowance for unexpected traffic conditions.

Tutees are responsible for arriving for tuition on time if the lesson occurs elsewhere – but the tutorial may well begin without them. Tutorials will end at the designated time to enable the next student to have their full lesson. If you wish to speak to me, in detail, about your child's progress then please do this during the first few minutes or the last few minutes of their lesson. I’m always delighted to speak to parents via email about how tutoring is going.

Behaviour – Parents are responsible for ensuring that their children know how to behave well. I reserve the right to cancel any bookings for students whose behaviour is unacceptable.

Progress – Tutorials should be viewed as adding value to the sound education already being provided by the tutee’s place of study. Often tutorials provide an additional 20% study time in addition to the usual study hours at school / college. This additional 20% can be highly effective in helping the tutee achieve greater academic success but cannot be guaranteed.

Progress feedback – If your child has face-to-face tuition, I regularly give feedback, at the end of each tutorial. If the tutorials are online, then I will provide a short e-mail to state topics covered and how well the student managed the work, at the end of each lesson if requested by the parents.